Key takeaways<\/h2>\n\n- Set up your Pathao stores (pickup points) and clean customer addresses before you connect anything. Most booking failures are address and area problems, not API problems.<\/li>\n
- Pathao collects every booked parcel on its own round, so you do not request a pickup for each batch. You book, label and hand over.<\/li>\n
- Treat COD cash as money the courier owes you, not money in the bank, until the payout lands. Expected payout = cash collected \u2212 delivery charges \u2212 COD fees \u2212 return charges.<\/li>\n
- Let parcels that were delivered for exactly the booked amount settle by themselves. Send partial deliveries, returns and disputed statuses to a person, with a written reason.<\/li>\n
- Never accept a “delivered” or “returned” status at face value when money or stock is at stake. Check it against the customer, the shelf and the payout statement.<\/li>\n<\/ul>\n<\/div>\n
What a Pathao courier integration actually covers<\/h2>\n
Pathao Courier runs a merchant service for online sellers in Bangladesh, managed through the Pathao merchant panel<\/a>. A working integration touches five things, and each one can break on its own.<\/p>\n\n- Stores:<\/strong> your pickup locations in the merchant panel. Every parcel is booked against one store, which tells Pathao where to collect it.<\/li>\n
- Areas:<\/strong> Pathao routes parcels by city and zone, and by area where given. If the customer’s address does not resolve to a valid zone, the booking fails or goes to the wrong hub.<\/li>\n
- Booking:<\/strong> creating the consignment with the recipient, address, item details, weight and the amount to collect.<\/li>\n
- Status updates:<\/strong> events such as picked, in transit, delivered, partially delivered, on hold and returned, pushed back to you by webhook.<\/li>\n
- Payouts:<\/strong> Pathao pays you the cash it collected, less its charges, together with a statement listing the parcels it covers.<\/li>\n<\/ul>\n
If you also sell through other couriers, the same five parts apply. Our guide to booking and settling Steadfast parcels from WooCommerce<\/a> walks through the same flow for Steadfast, which helps if you split volume between the two.<\/p>\nBefore you connect: Pathao stores, areas and clean addresses<\/h2>\nSet up your stores in the Pathao merchant panel<\/h3>\n
Create one store for each physical place a rider collects from, such as your warehouse, your shop, or a partner’s godown. Use the exact address and a phone number that someone answers during pickup hours.<\/p>\n
If you have two locations, keep them as two stores. If you merge them, riders will go to the wrong place and your parcel counts per pickup will never match.<\/p>\n
Fix addresses at the order, not at the counter<\/h3>\n
Most failed bookings come from free-text addresses like “near the mosque, Mirpur”. Make sure your checkout asks for district and thana or area as separate fields. Then the address can be matched to Pathao’s city and zone list without a dispatcher guessing.<\/p>\n
Keep each customer’s verified address and phone on their record. Repeat buyers then book cleanly every time, and a customer record with contacts and credit status<\/a> also lets you flag people who refuse COD parcels repeatedly.<\/p>\nGive every product a weight<\/h3>\n
Couriers price by weight band. A product with no weight is either booked at a default weight, which makes your charges wrong, or not booked at all. If you are still building your item list, setting up an inventory system properly<\/a> covers the item fields worth getting right on day one.<\/p>\nHow to set up Pathao courier integration in Cash Flow Inventory<\/h2>\n
In Cash Flow Inventory, couriers live under Sales \u203a Ship & delivery<\/strong>, and COD rules live under Settings \u203a Sales \u203a Approvals \u203a Cash-on-delivery parcels<\/strong>. Be clear about the proof level. Steadfast is proven live in the app, while Pathao Courier is tested against Pathao’s sandbox. Run your first live week with every delivered parcel going to review, and switch on automatic settlement once the numbers match.<\/p>\n![\"Flow:](\"https:\/\/cashflowinventory.com\/blog\/wp-content\/uploads\/cfi-guides\/pathao-courier-integration\/pathao-courier-integration-steps.webp\")
The order of work from connecting Pathao to posting its COD payout in your books.<\/figcaption><\/figure>\n\n- Connect Pathao.<\/strong> Go to Integrations, open the Shipping & delivery group and add Pathao Courier with the keys from your Pathao merchant panel. Pathao’s connection gets its own page, which holds its connection, parcels, webhooks and health, as described in integration workspaces<\/a>.<\/li>\n
- Paste the webhook.<\/strong> Copy the webhook address and secret shown on that page into Pathao’s merchant panel. Status changes then arrive within seconds instead of waiting for someone to check.<\/li>\n
- Set shipping methods and how the carrier is chosen.<\/strong> In Settings \u203a Shipping, set your shipping methods, zones and rate cards. Then choose how the carrier is picked: people choose, the app suggests one and people confirm, or it chooses automatically.<\/li>\n
- Set your COD rules.<\/strong> In Settings \u203a Sales \u203a Approvals \u203a Cash-on-delivery parcels, choose Hold the invoice until the courier reports the parcel<\/em>. For Delivered with the right amount<\/em>, start with Review every delivered parcel before it settles<\/em>. Decide whether to Close the invoice once the cash settles it in full<\/em>, and whether to Record the courier’s delivery charge as a bill<\/em> settled from the cash collected, or record courier charges only at the payout.<\/li>\n
- Let orders become deliveries.<\/strong> Web orders arrive as sales orders, as explained in how online store orders arrive and are approved<\/a>. Once a delivery exists, open it in Sales \u203a Ship & delivery. Use Compare shipping rates<\/em> in the row menu if you want to check Pathao against your other options, then set Pathao as the shipping method with Edit delivery\u2026<\/em>.<\/li>\n
- Pack and invoice.<\/strong> The parcel is booked with Pathao by itself once the goods are packed and the invoice exists. The cash to collect is taken from the invoice.<\/li>\n
- Print labels and hand over.<\/strong> Print the Shipping label<\/em> (100 \u00d7 150 mm, with the amount to collect or “PAID” and the tracking number as barcode and QR code), or the Carrier’s label<\/em> when Pathao returned its own. Pathao collects booked parcels on its own round, so it is not sent a Request pickup<\/em>.<\/li>\n
- Follow, review and settle.<\/strong> Statuses update the delivery and its invoice by themselves. Review parcels in Approvals \u203a Delivered parcels (COD), check everything in Integrations \u203a Pathao’s page \u203a Reconcile parcels, and post the payout from Accounting \u203a Courier remittances.<\/li>\n<\/ol>\n
The full reference is in the couriers and shipping guide<\/a> and the cash on delivery settlement guide<\/a>.<\/p>\nBooking Pathao parcels in bulk: a daily dispatch routine<\/h2>\n
Bulk booking in Pathao’s own panel usually means uploading a spreadsheet. That works, but it is a second copy of your orders, and the two drift apart. When booking happens from the delivery itself, a day of eighty orders books as each one is packed and invoiced, so there is no upload to forget.<\/p>\n
In Cash Flow Inventory, the bulk steps are labels and handover. Select the day’s deliveries and choose Shipping labels<\/em> to print up to 200 at once, in the browser, as PDF, or as ZPL for Zebra printers.<\/p>\n\nCopy-ready SOP: daily Pathao dispatch<\/h3>\n\n- By 10:00, check new web orders for incomplete addresses (no area or thana, wrong phone length) and call or message those customers before packing.<\/li>\n
- Confirm high-value COD orders by phone. A confirmed order is far less likely to be refused at the door.<\/li>\n
- Pack and invoice in pick order. Confirm each delivery shows a Pathao booking and tracking number before it goes in the outbound crate.<\/li>\n
- Print all labels in one batch with Shipping labels<\/em>. Check that the amount to collect on the label matches the invoice for any order that took an advance.<\/li>\n
- Count parcels per store and write the count on the handover sheet. Get the rider to sign or photograph the count.<\/li>\n
- Any delivery without a booking by cut-off stays on the shelf with a note. Never hand over a parcel that is not booked.<\/li>\n
- Before closing, open the Pathao page and check webhook health. If no statuses arrived today, statuses for yesterday’s parcels are missing too.<\/li>\n<\/ul>\n<\/div>\n
Worked example: settling a week of Pathao COD parcels<\/h2>\n
COD settlement answers one question: for every parcel, what did the customer owe, what did Pathao collect, what did Pathao charge, and does the payout match? Here is the formula you reconcile against.<\/p>\n
Expected payout = COD collected on parcels in the statement \u2212 delivery charges \u2212 COD fees \u2212 return charges \u00b1 adjustments<\/code><\/p>\nEach part comes from a different place. COD collected comes from Pathao’s statuses and statement. Charges come from your rate card in the merchant panel. Adjustments are anything Pathao corrects from an earlier payout. If your total is off, one parcel is almost always the cause, not the whole batch.<\/p>\n
\nExample: a shop selling leather wallets in Dhaka (hypothetical)<\/h3>\n
The shop booked 40 COD parcels with Pathao in one week. A wallet sells for 1,450 taka. The courier charges below are illustrative figures for this example only, not Pathao’s published rates: 70 taka per parcel inside Dhaka and 130 outside, including COD fee, with a 70 taka return charge. Check your own rate card in the merchant panel.<\/p>\n
\n
What a Pathao courier integration actually covers<\/h2>\n
Pathao Courier runs a merchant service for online sellers in Bangladesh, managed through the Pathao merchant panel<\/a>. A working integration touches five things, and each one can break on its own.<\/p>\n If you also sell through other couriers, the same five parts apply. Our guide to booking and settling Steadfast parcels from WooCommerce<\/a> walks through the same flow for Steadfast, which helps if you split volume between the two.<\/p>\n Create one store for each physical place a rider collects from, such as your warehouse, your shop, or a partner’s godown. Use the exact address and a phone number that someone answers during pickup hours.<\/p>\n If you have two locations, keep them as two stores. If you merge them, riders will go to the wrong place and your parcel counts per pickup will never match.<\/p>\n Most failed bookings come from free-text addresses like “near the mosque, Mirpur”. Make sure your checkout asks for district and thana or area as separate fields. Then the address can be matched to Pathao’s city and zone list without a dispatcher guessing.<\/p>\n Keep each customer’s verified address and phone on their record. Repeat buyers then book cleanly every time, and a customer record with contacts and credit status<\/a> also lets you flag people who refuse COD parcels repeatedly.<\/p>\n Couriers price by weight band. A product with no weight is either booked at a default weight, which makes your charges wrong, or not booked at all. If you are still building your item list, setting up an inventory system properly<\/a> covers the item fields worth getting right on day one.<\/p>\n In Cash Flow Inventory, couriers live under Sales \u203a Ship & delivery<\/strong>, and COD rules live under Settings \u203a Sales \u203a Approvals \u203a Cash-on-delivery parcels<\/strong>. Be clear about the proof level. Steadfast is proven live in the app, while Pathao Courier is tested against Pathao’s sandbox. Run your first live week with every delivered parcel going to review, and switch on automatic settlement once the numbers match.<\/p>\n The full reference is in the couriers and shipping guide<\/a> and the cash on delivery settlement guide<\/a>.<\/p>\n Bulk booking in Pathao’s own panel usually means uploading a spreadsheet. That works, but it is a second copy of your orders, and the two drift apart. When booking happens from the delivery itself, a day of eighty orders books as each one is packed and invoiced, so there is no upload to forget.<\/p>\n In Cash Flow Inventory, the bulk steps are labels and handover. Select the day’s deliveries and choose Shipping labels<\/em> to print up to 200 at once, in the browser, as PDF, or as ZPL for Zebra printers.<\/p>\n COD settlement answers one question: for every parcel, what did the customer owe, what did Pathao collect, what did Pathao charge, and does the payout match? Here is the formula you reconcile against.<\/p>\n Each part comes from a different place. COD collected comes from Pathao’s statuses and statement. Charges come from your rate card in the merchant panel. Adjustments are anything Pathao corrects from an earlier payout. If your total is off, one parcel is almost always the cause, not the whole batch.<\/p>\n The shop booked 40 COD parcels with Pathao in one week. A wallet sells for 1,450 taka. The courier charges below are illustrative figures for this example only, not Pathao’s published rates: 70 taka per parcel inside Dhaka and 130 outside, including COD fee, with a 70 taka return charge. Check your own rate card in the merchant panel.<\/p>\n\n
Before you connect: Pathao stores, areas and clean addresses<\/h2>\n
Set up your stores in the Pathao merchant panel<\/h3>\n
Fix addresses at the order, not at the counter<\/h3>\n
Give every product a weight<\/h3>\n
How to set up Pathao courier integration in Cash Flow Inventory<\/h2>\n
\n
Booking Pathao parcels in bulk: a daily dispatch routine<\/h2>\n
Copy-ready SOP: daily Pathao dispatch<\/h3>\n
\n
Worked example: settling a week of Pathao COD parcels<\/h2>\n
Expected payout = COD collected on parcels in the statement \u2212 delivery charges \u2212 COD fees \u2212 return charges \u00b1 adjustments<\/code><\/p>\nExample: a shop selling leather wallets in Dhaka (hypothetical)<\/h3>\n