Store sync health
How every store and marketplace is kept in step: hourly checks, findings in plain words, repairs by SKU without duplicates, and product photos.
What it is
Every hour, for every connected store and marketplace, the app checks how the store answers, what happened to each product it sent, and which products lost their link. Problems appear as findings on the Store links card (on each store's Data & sync page and on the WooCommerce Health tab), with one notice in the bell. Products that failed or lost their link are repaired on their own, without making a second copy on the store.
On a product's own page you see Up to date on the stores or Not up to date on a store, with Send again.
Who it is for
- Online sellers who need to know at once when a store stops syncing.
- Staff who look after the catalogue and product photos.
- Whoever runs the store's website and has to fix a plugin, firewall or maintenance mode.
Before you start#
- At least one store or marketplace connected.
- Send again and Send all again need the integrations edit right.
Step by step#
- Open Integrations, choose the store and open Data & sync.
- Read the Store links card: each finding says what is wrong and what to do.
- Fix what the finding names on the store side, if any (a plugin, maintenance mode, a firewall).
- Press Send again on a product, or Send all again, to send it now.
What it watches#
- How the store answers. If the shop starts answering abnormally you get one notice and a finding, which clears by itself when the shop answers normally again (see the table below).
- Every product it sent, with an outcome per store: Up to date, Failed (with the reason), Waiting for the store or Stopped trying.
- Products that lost their link — a product whose create answer was lost, a failed send, or a link to a product deleted on the store.
| Finding | What to do |
|---|---|
| Your shop is adding something in front of its API answers | A plugin or theme prints extra text. Products still sync, but other apps can break: remove the plugin or snippet. |
| Your shop is in maintenance mode, answered with a sign-in page, or a security check is blocking the connection | Nothing can sync until it is lifted. Let the shop's API addresses through (for WooCommerce, /wp-json). |
| Your shop refused the connection's key | Connect the store again. |
| Limiting how fast it can be updated, server errors, can't be reached | Nothing to do: updates are retried and arrive later. |
How it repairs#
- It sends the product again through the store's normal push. Before creating anything, it looks the product up on the store by its SKU and links to it if it is already there (WooCommerce, Shopify, BigCommerce and eBay). Platforms that create by your own key already avoid duplicates.
- Retries back off: after 15 minutes, 1 hour, 4 hours, 12 hours, 24 hours and 48 hours. After 6 tries the product shows Stopped trying with the reason; fix it, then press Send again (the count starts over).
- On Etsy, TikTok Shop, Shopee, Lazada, Wix, Squarespace, OpenCart and PrestaShop a product that lost its link is never re-created automatically: the finding asks you to check the store and re-link it (Data & sync › Re-link items).
- When a store asks to slow down, nothing goes to it before the time it asked for.
- If a single marketplace connection refuses the saved sign-in 3 times in a row, it shows Sign-in failed — update the credentials and sending pauses until the new credentials work.
- Every repair is written to the audit trail.
Product photos#
The product form holds one ordered list of photos. The first is the main photo — the thumbnail in the Products list and the featured image on the store. Use Make this the main photo, Move earlier, Move later and Remove; Add photos adds up to 10.
- Any phone or camera photo is accepted (JPG, PNG, WebP, GIF, HEIC / HEIF, AVIF, BMP, TIFF), up to 20 MB. It is turned upright, shrunk to 1600 px at most and kept in your business's own files. The same picture added twice is kept once.
- The store gets each photo once; an unchanged list is not sent again, and the order and main photo follow every change. A photo removed here is removed from the store product.
- If the store cannot download a photo, the product's other changes still go, the photos are retried on their own (up to 8 times), and the product is listed under Product photos not on the store with Send photos again.
- BigCommerce and Shopify follow the same list; Adobe Commerce gets the gallery when it changed.
Limits and what is not there yet#
- The app cannot change the shop itself — plugins, firewall rules and maintenance mode are the shop owner's step.
- Findings are shown in your language; the store's own words inside them stay as the store wrote them.
Questions#
A product says "Stopped trying". What now?
Read the reason, fix it (often a SKU conflict or a missing field on the store), then press Send again.
Will a repair create a duplicate product on my store?
No. Before creating anything it looks for the product by SKU and links to it if it exists. Where that lookup is not possible, it asks you to re-link instead.
Why does the store not show my new photo?
The store may not have been able to download it. Check Product photos not on the store and press Send photos again.
Can the assistant fix a store problem?
It can explain a finding and send products again. Changes on the shop itself stay with the shop owner.