Keep me signed in and your devices
Stay signed in on your own device for 30 days, see and remove your signed-in devices, and let the owner allow or forbid it for the business.
What it is
The sign-in page has a box under the password: Keep me signed in on this device. Tick it, and this browser remembers you for 30 days. You can close the browser, even restart the computer, and the app opens again without the password. Leave it unticked (the default), and closing the browser signs you out.
Why it matters: a shop owner who opens the app twenty times a day on the same laptop should not type the password each time. But a shared counter computer must never stay signed in to someone's account. The box lets each person choose per device, the Signed-in devices page lets them undo it, and the owner can forbid it for the whole business.
Example: Karim ticks the box on his office laptop on 1 March. Until 31 March the app opens straight away on that laptop. On 31 March it asks for the password again, whether he used it every day or not. The 30 days do not restart with each use.
This guide covers only staying signed in. Two-step codes, Google and Microsoft sign-in, company sign-in and idle sign-out are in sign-in and two-step security.
Who it is for
- Owners and staff who always work on the same personal laptop or phone.
- Anyone who lost a laptop or sold a phone and wants it signed out.
- Owners who decide whether their team may stay signed in at all.
Before you start#
- The box appears on the full sign-in page of the main website. The quick Sign in pop-up on the website's home page is a separate form without it.
- The business setting Allow “Keep me signed in” must be on (it is on by default). Only the owner can change it.
- If you work in several businesses, every one of them must allow it.
- If a business you work in requires company sign-in, you cannot keep a device signed in with a password.
Step by step#
- Open the sign-in page and type your e-mail and password.
- Tick Keep me signed in on this device. The hint reads: "For 30 days, even after the browser is closed. Don’t use it on a shared or public computer."
- Choose to sign in, and type your two-step code if you use one.
- Work as usual. Next time, open the app on the same browser: it opens without the password.
- To check where you stay signed in, open Signed-in devices (see below).
How to see your signed-in devices#
You can open the page in two ways:
- On the page where you choose a business, choose the Signed-in devices link at the bottom.
- Or open Settings › People & access › Users, choose your own name, open the Account tab and choose Signed-in devices.
How to sign out one device#
- Open Signed-in devices.
- Find the device, for example "Chrome on Windows".
- Choose Remove next to it.
- You see "Device removed. It asks for the password next time." If that device was in use, its sign-in ends now.
How to sign out every device#
- Open Signed-in devices.
- Choose Remove all devices.
- You see "Every device was removed. They ask for the password next time."
How to allow or forbid it for the business#
- Sign in as the business owner.
- Open Settings › People & access › Access policy.
- In the Access policy card, tick or untick Allow “Keep me signed in”.
- Choose Save.
Turning it off ends every remembered device of the business's people the next time it is used. The change, from allowed to not allowed or back, is written to the audit log.
What each field means#
| Item | Where | What it means |
|---|---|---|
| Keep me signed in on this device | Sign-in page | Remember this browser for 30 days. Unticked by default. |
| Allow “Keep me signed in” | Access policy | On: people may tick the box. Off: nobody in this business can stay signed in, and devices remembered before stop. |
| Sign people out when idle | Access policy | A separate setting: how long an open sign-in may sit unused. It does not change the 30 days. |
Daily use#
A cash-on-delivery shop in Bangladesh
The owner works from a personal laptop and ticks the box. Two packers share one desktop at the packing table. They never tick it, so closing the browser at the end of a shift signs them out. If one packer signs in with the password without ticking the box, the desktop also forgets any device memory left there by someone else.
A multi-location retailer
Head office turns Allow “Keep me signed in” off, because shop-floor computers are shared. Every remembered device stops at its next use. Managers sign in with the password each time.
A lost laptop
Open Signed-in devices from your phone, find the lost laptop and choose Remove. For extra safety, change your password too: that ends every remembered device and other sign-ins.
What you see#
Example of a Signed-in devices page:
| Device | Line 1 | Line 2 | |
|---|---|---|---|
| Chrome on Windows This device | Last used 12 Nov 2026 · 203.0.113.24 | Signed in without a password until 9 Dec 2026 | Remove |
| Safari on iPhone | Last used 10 Nov 2026 · 198.51.100.7 | Signed in without a password until 2 Dec 2026 | Remove |
How to read it:
- The name is the browser and system, such as "Chrome on Windows" or "Safari on iPhone". If it cannot tell, it says "A browser".
- This device marks the one you are using now.
- Last used is the date and the internet address it was last used from. An address you do not recognise is a reason to remove it.
- Signed in without a password until is when the 30 days end.
- With no devices you see "No device keeps you signed in."
When a remembered device stops by itself#
The next visit asks for the password when:
- you choose Sign out on that device;
- the device is removed on Signed-in devices;
- the password is changed, or reset with Forgot the password?;
- two-step sign-in is turned on, turned off or set up again;
- the account's e-mail changes, or the account is switched off;
- an owner chooses Sign out everywhere on your account;
- the business turns off Allow “Keep me signed in”;
- the same remembered sign-in is used from two browsers at once (a copied cookie): every copy stops and it is recorded in the security log;
- 30 days have passed.
Good practice#
- Tick the box only on your own device. Never on a shared, shop-floor or public computer.
- Look at Signed-in devices once a month and remove what you no longer use.
- When someone leaves the business, the owner chooses Sign out everywhere on their account, then switches it off.
- Use two-step sign-in as well: a remembered device still asks for the code.
Troubleshooting#
| What you see | Why | What to do |
|---|---|---|
| The box is not on the sign-in page | The business does not allow it, or you used the website's pop-up sign-in. | Use the full sign-in page; ask the owner about Allow “Keep me signed in”. |
| "“Keep me signed in” isn’t available yet." | The feature is not switched on for the platform yet. | Sign in as usual; try again later. |
| The app asks for the password before 30 days | One of the reasons in "When a remembered device stops by itself" happened. | Sign in and tick the box again. |
| It still asks for a 6-digit code | Two-step sign-in is on; the device replaces only the password. | Type the code from your authenticator app. |
| "That device was already removed." | It was removed in another tab or had already ended. | Nothing to do. |
| "The form expired — please try again." | The page was open too long. | Reload and try again. |
| You work in several businesses and cannot stay signed in | One of them forbids it, or requires company sign-in. | Ask that business's owner. |
Limits and what is not there yet#
- 30 days is fixed for everyone on the platform; the business cannot choose another length, only allow or forbid.
- At most 10 devices per person stay remembered; signing in on an eleventh replaces the oldest.
- A remembered device never skips two-step sign-in, and company sign-in is never remembered.
- Built and tested in the main browsers (Chrome, Edge, Safari and Firefox, on computers and phones).
Questions#
How long do I stay signed in?
30 days from the sign-in where you ticked the box. Using the app does not extend it; after 30 days it asks for the password again.
Is it safe?
The browser keeps a secret that works only on the sign-in pages and changes each time it is used. If a copy is used from another browser, every copy stops at once. Still, don't use it on a computer other people use.
What happens when I change my password?
Every remembered device asks for the password next time, and your other sign-ins end. Tick the box again on the devices you trust.
Does my browser's "Save password" do the same?
No. Saving the password only fills the form for you; you still sign in. "Keep me signed in" skips the sign-in for 30 days. You can use both.
Can the owner see my devices?
The Signed-in devices page shows each person only their own devices. An owner can still sign you out of everything with Sign out everywhere on your account.